Potterton Boiler Specialist

Repair Network offers highly experienced gas registered technicians for repairs and service for your Potterton boiler.
We also offer nationwide coverage, same or next day boiler repair service, a one year guarantee and fixed cost repairs.

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Potterton Boilers

The Potterton brand offers several models of boilers, including combi, regular and system versions.
The history of Potterton Boilers can be traced back to 1850 when Thomas Potterton established the company in Balham, London. Today, Potterton is part of the BDR Thermea Group. Based in the Netherlands, BDR is one of the largest manufacturers and suppliers of heating and hot water products in Europe. Baxi is one of the other brands owned by the group.
For the last 150 years, Potterton has been serving its domestic clients with top quality heating solutions. Estimates indicate that more than seven million UK homes boast a Potteron boiler. In the many years since its inception, Potterton has continued to offer the latest heating technology to each of its customers.
The Potterton Gold Combi boiler as a Which? Best Buy and this model is used in both 10 and 11 Downing Street, the home of the British Prime Minister and Chancellor of The Exchequer.
With a number of options to choose from, you shouldn’t have any trouble finding an innovative and efficient Potterton boiler to suit your needs.
Potterton also offers warranties and guarantees, which varies based on the service package and model you choose.

Do you own any Potterton Boiler?

Require some form of repairs!

Book a certified technician with the tools and experience to repair all your Potterton Boiler!

03333449104

Available 9 AM to 7 PM

Same day or next day repair

Why Repair Network Nationwide?

When you boiler quits working, you naturally need an affordable solution that is also fast, reliable and efficient. Repair Network always offers prompt boiler repair service by a local and qualified technician.
We provide set appointment times so you can limit the hassle and frustration of life without an operating boiler. This limits the amount of time you must wait for a service call so you can get on with your routine. We always aim to provide same and next day service.
Our local technicians are gas registered and we offer nationwide service. This gives you peace of mind that you’ll get quality boiler repairs that are carried out safely. We also guarantee to send a technician that is experienced working on your brand of boiler.
We always aim to fix your boiler so you don’t have to worry about the expense of a replacement. Our repair, not replace policy is accompanied by a one year guarantee.

What We Cover and What We Don’t

Customer satisfaction is our top goal so we offer transparent pricing.
Our fixed cost fees ensure that there won’t be any hidden fees when you pay the bill. The fixed cost includes both brand-approved parts and labor.
All of our boiler repairs are covered by a one year guarantee so you have additional peace of mind if something goes wrong.
If our technician cannot repair your Potterton boiler, they can give you a free, no-obligation quote for a new boiler, including installation.
If you have a problem with your Potterton boiler, check out the error codes for your model below:

What are the error codes Potterton boilers and what do the mean?

Determine the model of your Potterton boilers and look to the ahead for the various error codes and what they mean.

Find your Error Code

Promax Combi, System, and Store Error Codes

Fault Codes Possible Cause
E10 Outdoor sensor error
E20 Central heating thermistor sensor fault
E28 Flue thermistor fault
E50 Domestic hot water sensor fault
E110 Boiler overheat tripped
E119 System pressure too low
E125 Primary water circulation fault
E130 Flue thermostat sensor tripped (lockout)
E131 Flue overheat lockout
E133 Ignition fault
E151 Printed circuit board (PCB) error
E152 PCB error
E160 Fan fault
E161 Fan fault
E164 Domestic hot water sensor error – could be a heating flow switch error)
E167 Printed circuit board (PCB) fault
E168 Printed circuit board (PCB) lockout
E193 Circulation

Potterton Promax Ultra, Gold/Titanium Combi & System Boiler Error Codes

Fault CodePossible Cause
E09 Gas valve wiring fault
E10 Outdoor sensor error
E15 Gas valve connection fault
E20 Central heating thermistor sensor fault
E28 Flue thermistor fault
E40 Central heating return thermistor fault
E50 Domestic hot water sensor fault
E53 Flue obstruction
E55 Calibration required
E78 Water pressure sensor fault
E83 / 84 / 85 / 86 / 87 No communication between room controller and boiler
E92 Combustion test alarm during auto-setting
E109 Poor circulation
E110 Boiler overheat tripped
E117 System pressure too high (>2.9 bar)
E118 System pressure too low
E125 Primary water circulation fault
E128 Loss of flame during operation
E129 Loss of flame during calibration
E130 Flue thermostat sensor tripped (lockout)
E133 Ignition fault
E135 Internal error
E154 Primary flow fault
E160 Fan fault
E270 Dry fire
E317 Wrong power supply (HZ)
E321 Hot water thermistor fault
E384 Flame detected when gas valve off (false flame)
E385 Low voltage (less than 195v)

Potterton Assure Combi and system Boiler Error Codes

Fault CodePossible Cause
E09 Gas valve connection cable fault
E10 External probe fault
E12 Differential water flow switch is still open
E13 Differential water flow switch is still closed
E15 Fault with the gas valve command
E20 Central heating negative temperature coefficient (NTC) fault
E28 Flue negative temperature coefficient (NTC) fault
E40 Central heating return negative temperature coefficient (NTC) fault
E50 Domestic hot water (DHW) negative temperature coefficient (NTC) sensor (tank boiler) (s.c) or DHW NTC sensor (tank boiler) (o.c.) Fault
E83 / E84 / E85 / E86 / E87 Communication error
E109 Pre-circulation fault
E110 Boiler Max temperature exceeded for gradient (or overtemperature) Probable pump jammed or air in the circuit or Safety thermostat sensor tripped
E118 Primary system water pressure too low
E125 Primary circulation fault
E128 Flame failure (12 times)
E129 Frequent loss of flame (safety error)
E130 Flue thermostat sensor tripped and locked out
E133 Possible gas supply issue (failure to light)
E134 Elapsed time gas valve open without gas
E135 Internal error (interruption of gas supply)
E154 Flow/return sensor temperature test
E160 Problem with fan (possible wiring fault)
E163 Domestic hot water (DHW) negative temperature coefficient (NTC) sensor fault (s.c.) or DHW NTC sensor fault (o.c.)
E270 Dry fire
E317 Wrong power supply (HZ)
E321 Hot water fault
E384 False flame
E385 Under voltage
E430 Water pressure test
E430 + Flame crossed Water pressure test failed